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Help me access my main acct

Plz ever since you updated game on battlecry I've lost Access to my main acct,need help Cielito Latina Lvl#183 Acct# 657728063 Gold items purchased help me plz.
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Kindly reach us at dev@battlecry.mobi with your command code, and we will surely assist you in regaining access to it.

Also, please note that the Order ID and associated details from the store purchase receipts are visible to us while attaching them with the mail.

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